Mobile App Redesign
The Problem
For the 6-month migration, we prioritized parity with desktop for key workflows users are more apt leverage a mobile device; scanning to search, build returns and inventory. The challenge was a high pressure timeline that required planning to succeed. By partnering with development and product we were able to successfully deliver on time and exceed expectations.
| Project Pain Point | Team Impact |
|---|---|
| Design requests lived in scattered Teams threads with no single source of truth. | Designers lost time chasing status and reconstructing decisions instead of designing. |
| Design moved to production with no phased checkpoints. | Late-stage feasibility issues surfaced after the fact, driving avoidable rework. |
How I lead
Early stage
Create Structure
Improved design requests: Positioned away from Teams messaging and into Jira, replacing scattered message threads to a trackable, auditable workflow.
Mid stage
Deep collaboration
Cross-Functional Validation: Partnered with Product to phase work in, validating direction with Dev before design went into the production phase.
Late stage
Team Enablement
Phased Delivery: Locked alignment at the end of each phase before production, enabling continuous delivery across a 6-month migration. This resulted in stronger collobration and advocacy.
MVP Focus: Scanning and Flexibility
Customers gave direct feedback that the original platform's scanning needed a larger target area—getting that right made everything built on top of it easier to navigate between modules.
Scanning was the cornerstone of all priority workflows.
Scan to Order:
We widened the target area and built in mode-switching, supporting both on-shelf scanning and paper pick-sheet scanning. Users can select to "add to cart" or "price check".
Inventory:
Used only quarterly, often by temporary hires with no prior familiarity with the app. Scanning became the entry point—the task's anchor, broken into steps simple enough to follow easier.
Returns:
Pharmaceutical returns run on a 2D barcode carrying the data the return needs. On the old desktop MVP, that meant keying in 20-digit sequences by hand; scanning cut that time down dramatically.
Outcomes
Improved team workflow
The new way of working became solidified resulting in reduced rework and more efficient deliverables.
Vital tool for Pharmacist
Users can process returns with ease compared to the desktop version.
Capabilities delivered on schedule
Through partnership and collaboration the design delivered the MVP on schedule.
